Outlook depress tech problems

wellard · 01-05-2007, 12:42 AM

OK guys and girls help of a nerdy nature is required.

Though my wifes and childrens outlook express is working fine i can not open my address book. This happened after updating to office 2003, though outlook express is part of the original windows XP and should not have been affected. We can not use restore points for some reason.

The problem is known by windows and seems to be affected by security patch 911567.

microsoft gives details on how to get round the problem but i can not follow them for two reasons.

1) tells me to open and cut and paste the contents of .WAB to another folder.

I cant achieve this because windows does not recognise the fie and need to know what programme created it .... i presume therfore it is corrupted

2) tells me to delete said file from outlook from dos using the start run cmd

I cant do that because dos CMD does not let me use the given instructions.

Help [img]graemlins/heee.gif[/img]

Hivetyrant · 01-05-2007, 05:30 AM

1. Uninstall cumulative security update 911567. To remove this update, use the Add or Remove Programs item in Control Panel. System administrators can also use the Spuninst.exe utility to remove this security update.

2.Copy the .wab file that is located in the following folder:
C:\Documents and Settings\\Application Data\Microsoft\Address Book\
Paste a copy of this file in the following folder:
C:\Documents and Settings\\Desktop\backup.wab
Note In this step, is your Microsoft Windows user name. Make sure there is no .wab file on your Desktop.

3.Click Start, click Run, type cmd, and then click OK.

4.At the command prompt, type the following:
Del "C:\Documents and Settings\\Application Data\Microsoft\Address Book\.*"
Note By using the asterisk (*), any file that starts with your user name is deleted.

5.Start Outlook Express.

6.On the Tools menu, click Address Book. Notice that the Address Book does not contain any contacts.

7.On the File menu, point to Import, and then click Address Book.

8.Import the backup.wab file that is located in the following folder:
C:\Documents and Settings\\Desktop

If "cmd" doesnt work, try "command"

Lemmie know how it goes (Did this at work as a test for ya [img]graemlins/thumbsup.gif[/img] )

Bungleau · 01-05-2007, 08:40 AM

Quote:

Originally posted by Hivetyrant:

4.At the command prompt, type the following:
Del "C:\Documents and Settings\\Application Data\Microsoft\Address Book\.*"
Note By using the asterisk (*), any file that starts with your user name is deleted.

Are you sure, Hive? Your filename is .*, which to me, means any file that starts with a ".", no matter what comes after it. I don't get that it will be any file starting with your user name... to me, you'd have to put the user name before the dot.

I'd expect...

.* - any file starting with "."
*. - any file ending with "."
*.* - any file with a "." somewhere in it
* - any file

If you are, then where can I find out more about this feature?

Hivetyrant · 01-05-2007, 09:07 AM

Sorry, I should have made that a bit clearer, I just assumed that by being in that users directory that only files with that users name would be in there, the * just means all files [img]smile.gif[/img]

Bungleau · 01-05-2007, 10:25 AM

Ahh... the signs are clearer [img]smile.gif[/img] I believe you're right -- since it's way down the Docs and Settings folder, it should be just their stuff. I think you meant to put

Microsoft\Address Book\*

instead of
Microsoft\Address Book\.*

You might want to take the "." out of your post there. 'Course, it will get *all* files... it might be a good idea to do a dir first just to make sure you want to get rid of everything that's there.

Let's just say you don't have to get burned too many times to realize that there might be more in that directory than you expected... for reasons unknown to you...

wellard · 01-06-2007, 08:56 PM

My sincere thanks for trying to help [img]graemlins/thumbsup.gif[/img]

I still have problem 2

opening up the 'start - run - command' gets me to a dos prompt that begins C:\docume~\John> -

I can not delete or overwrite that, if i add the script that you both suggest it does not run or understand the command

wellard · 01-06-2007, 09:16 PM

Ahh. ... the lady of the house who used to know DOS inside out reminds me i need to cd.. then cd..

which allows me to enter the script as required

You think a bloody microsoft help site would mention that

01-05-2007, 12:42 AM	#1
wellard Dracolisk Join Date: November 1, 2002 Location: Australia ..... G\'day! Posts: 6,123	OK guys and girls help of a nerdy nature is required. Though my wifes and childrens outlook express is working fine i can not open my address book. This happened after updating to office 2003, though outlook express is part of the original windows XP and should not have been affected. We can not use restore points for some reason. The problem is known by windows and seems to be affected by security patch 911567. microsoft gives details on how to get round the problem but i can not follow them for two reasons. 1) tells me to open and cut and paste the contents of .WAB to another folder. I cant achieve this because windows does not recognise the fie and need to know what programme created it .... i presume therfore it is corrupted 2) tells me to delete said file from outlook from dos using the start run cmd I cant do that because dos CMD does not let me use the given instructions. Help [img]graemlins/heee.gif[/img] __________________ fossils - natures way of laughing at creationists for over 3 billion years

01-05-2007, 10:25 AM	#5
Bungleau 40th Level Warrior Join Date: October 29, 2001 Location: Western Wilds of Michigan Posts: 11,752	Ahh... the signs are clearer [img]smile.gif[/img] I believe you're right -- since it's way down the Docs and Settings folder, it should be just their stuff. I think you meant to put Microsoft\Address Book\* instead of Microsoft\Address Book\.* You might want to take the "." out of your post there. 'Course, it will get all files... it might be a good idea to do a dir first just to make sure you want to get rid of everything that's there. Let's just say you don't have to get burned too many times to realize that there might be more in that directory than you expected... for reasons unknown to you... __________________ B Save Early, Save Often Save Before, Save After Two-Star General, Spelling Soldiers -+-+-+ Give 'em a hug one more time. It might be the last.

01-06-2007, 08:56 PM	#6
wellard Dracolisk Join Date: November 1, 2002 Location: Australia ..... G\'day! Posts: 6,123	My sincere thanks for trying to help [img]graemlins/thumbsup.gif[/img] I still have problem 2 opening up the 'start - run - command' gets me to a dos prompt that begins C:\docume~\John> - I can not delete or overwrite that, if i add the script that you both suggest it does not run or understand the command __________________ fossils - natures way of laughing at creationists for over 3 billion years

01-06-2007, 09:16 PM	#7
wellard Dracolisk Join Date: November 1, 2002 Location: Australia ..... G\'day! Posts: 6,123	Ahh. ... the lady of the house who used to know DOS inside out reminds me i need to cd.. then cd.. which allows me to enter the script as required You think a bloody microsoft help site would mention that __________________ fossils - natures way of laughing at creationists for over 3 billion years

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01-05-2007, 05:30 AM	#2
Hivetyrant Jack Burton Join Date: August 24, 2002 Location: Aussie now in the US of A! Age: 38 Posts: 5,403	1. Uninstall cumulative security update 911567. To remove this update, use the Add or Remove Programs item in Control Panel. System administrators can also use the Spuninst.exe utility to remove this security update. 2.Copy the .wab file that is located in the following folder: C:\Documents and Settings\\Application Data\Microsoft\Address Book\ Paste a copy of this file in the following folder: C:\Documents and Settings\\Desktop\backup.wab Note In this step, is your Microsoft Windows user name. Make sure there is no .wab file on your Desktop. 3.Click Start, click Run, type cmd, and then click OK. 4.At the command prompt, type the following: Del "C:\Documents and Settings\\Application Data\Microsoft\Address Book\." Note By using the asterisk (), any file that starts with your user name is deleted. 5.Start Outlook Express. 6.On the Tools menu, click Address Book. Notice that the Address Book does not contain any contacts. 7.On the File menu, point to Import, and then click Address Book. 8.Import the backup.wab file that is located in the following folder: C:\Documents and Settings\\Desktop If "cmd" doesnt work, try "command" Lemmie know how it goes (Did this at work as a test for ya [img]graemlins/thumbsup.gif[/img] )

01-05-2007, 09:07 AM	#4
Hivetyrant Jack Burton Join Date: August 24, 2002 Location: Aussie now in the US of A! Age: 38 Posts: 5,403	Sorry, I should have made that a bit clearer, I just assumed that by being in that users directory that only files with that users name would be in there, the * just means all files [img]smile.gif[/img]

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