01-27-2004, 07:44 AM | #1 |
Drizzt Do'Urden
Join Date: June 11, 2001
Location: Wherever the road takes me.....
Age: 53
Posts: 609
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I don't know if you've seen this before, but it had me laughing pretty good......
CUSTOMER SERVICE: I think this guy should have been promoted, not fired. This is a true story from the WordPerfect Help line which was transcribed from a recording monitoring the customer care department. Needless to say, the Help Desk employee was fired; however, he's currently suing the WordPerfect organization for Termination without Cause." This is the actual dialogue of a former WordPerfect Customer Support employee (now I know why they record these (conversations). "Ridge Hall, computer assistance; may I help you?" "Yes, well, I'm having trouble with WordPerfect." "What sort of trouble?" "Well, I was just typing along, and all of a sudden the words went away." "Went away?" "They disappeared." "Hmmm. So what does your screen look like now?" "Nothing." "Nothing?" "It's a blank; it won't accept anything when I type." "Are you still in WordPerfect, or did you get out?" "How do I tell?" "Can you see the C: prompt on the screen?" "What's a sea-prompt?" "Never mind, can you move your cursor around the screen?" "There isn't any cursor: I told you, it won't accept anything I type." "Does your monitor have a power indicator?" "What's a monitor?" "It's the thing with the screen on it that looks like a TV. "Does it have a little light that tells you when it's on?" "I don't know." "Well, then look on the back of the monitor and find where the power cord goes into it. Can you see that?" "Yes, I think so." "Great. Follow the cord to the plug, and tell me if it's plugged into the wall." "Yes, it is." "When you were behind the monitor, did you notice that there were two cables plugged into the back of it, not just one?" "No." "Well, there are. I need you to look back there again and find the other cable." "Okay, here it is." "Follow it for me, and tell me if it's plugged securely into the back of your computer." "I can't reach." "Uh huh. Well, can you see if it is?" "No." "Even if you maybe put your knee on something and lean way over?" "Oh, it's not because I don't have the right angle - it's because it's dark." "Dark?" "Yes - the office light is off, and the only light I have is coming in from the window." "Well turn on the office light then." "I can't." "No? Why not?" "Because there's a power failure." "A power............a power failure? Aha, Okay, we've got it licked now. Do you still have the boxes and manuals and packing stuff your computer came in?" "Well, yes, I keep them in the closet." "Good. Go get them, and unplug your system and pack it up just like it was when you got it. Then take it back to the store you bought it from." "Really? Is it that bad?" "Yes, I'm afraid it is." "Well, all right then, I suppose. What do I tell them?" "Tell them you're too stupid to own a computer."
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I am the Angel of Death You Can Not Hide |
01-27-2004, 09:02 AM | #2 |
Baaz Draconian
Join Date: August 28, 2001
Location: Australia
Age: 46
Posts: 708
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Right on! I swear there's times I wish I could use that one with my customers!
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01-27-2004, 09:24 AM | #3 |
Vampire
Join Date: January 29, 2003
Location: Sweden
Age: 43
Posts: 3,888
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Heh, for being a office worker, that person sure is clueless.
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Nothing is impossible, it's just a matter of probability. |
01-27-2004, 10:08 AM | #4 |
Iron Throne Cult
Join Date: March 12, 2001
Location: Manila, Philippines
Age: 39
Posts: 4,864
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Yeah... that customer deserved it.
That's all I can say about that... EDIT: I thought it was in an office building... LOL [ 01-27-2004, 10:10 AM: Message edited by: Bahamut ] |
01-27-2004, 10:14 AM | #5 |
Takhisis Follower
Join Date: April 30, 2001
Location: szép Magyarország (well not right now)
Posts: 5,089
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I don't believe that's a real conversation because surely no one is THAT stupid!
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Too set in his ways to ever relate If he could set that aside, there'd be heaven to pay But weathered and aged, time swept him to grave Love conquers all? Damn, I'd say that area's gray |
01-27-2004, 10:28 AM | #6 |
Jack Burton
Join Date: July 19, 2003
Location: an expat living in France
Age: 38
Posts: 5,577
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Unfortunately some people are that stupid.
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01-27-2004, 10:33 AM | #7 |
40th Level Warrior
Join Date: March 24, 2002
Posts: 10,215
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Yeah, there are some people who are really that stupid. I've seen some of them before.
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01-27-2004, 11:39 AM | #8 |
Symbol of Cyric
Join Date: November 12, 2002
Location: Banstead, Southeast England
Age: 37
Posts: 1,162
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Am I the only one who feels sorry for the customer? Sure, a little...*ahem*...dull, but there is no cause to insult him...mind you, I would expect everyone to know a computer needs power...
Btw, how did the phone work if there was a power failure? |
01-27-2004, 12:00 PM | #9 |
40th Level Warrior
Join Date: October 29, 2001
Location: Western Wilds of Michigan
Posts: 11,752
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Phones don't use the same power supply as your house. I don't know the details, but it's different...
Now, if there's an answering machine or other hardware in the way that requires power, that's something else entirely. The phone wouldn't work then.
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*B* Save Early, Save Often Save Before, Save After Two-Star General, Spelling Soldiers -+-+-+ Give 'em a hug one more time. It might be the last. |
01-27-2004, 12:00 PM | #10 | |
Takhisis Follower
Join Date: April 30, 2001
Location: szép Magyarország (well not right now)
Posts: 5,089
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Quote:
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Too set in his ways to ever relate If he could set that aside, there'd be heaven to pay But weathered and aged, time swept him to grave Love conquers all? Damn, I'd say that area's gray |
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