customer service done right

Morgeruat · 04-02-2003, 10:06 AM

If you ever have a difficult situation to manage, you might consider the approach offered by this obviously well trained Customer Service Officer. Indeed, an award should go to the Virgin Airlines gate attendant in Sydney some months ago for being smart and funny, while making her point, when confronted with a passenger who probably deserved to fly as cargo.

A crowded Virgin flight was cancelled after Virgin's 767s had been withdrawn from service. A single attendant was re-booking a long line of inconvenienced travellers.

Suddenly an angry passenger pushed his way to the desk. He slapped his
ticket down on the counter and said, "I HAVE to be on this flight and it HAS to be FIRST CLASS.

The attendant replied, "I'm sorry sir. I'll be happy to try to help you, but I've got to help these people first, and I'm sure we'll be able to work something out." The passenger was unimpressed. He asked loudly, so that the passengers behind him could hear, "DO YOU HAVE ANY IDEA WHO I AM?"

Without hesitating, the attendant smiled and grabbed her public address
microphone: "May I have your attention please, may I have your attention please," she began - her voice heard clearly throughout the terminal."We have a passenger here at Gate 14 WHO DOES NOT KNOW WHO HE IS. If anyone can help him find his identity, please come to Gate14."

With the folks behind him in line laughing hysterically, the man glared at the Virgin attendant, gritted his teeth and said, "F.... You!"

Without flinching, she smiled and said, "I'm sorry, sir, but you'll have to get in line for that too."

{i received this in an email and can neither confirm nor deny that it actually happened}

LordKathen · 04-02-2003, 11:13 AM

That was great! I drive cab, and that would come in handy for at times...hhhmmmm...

slicer15 · 04-02-2003, 11:16 AM

LOL, yeah...I wonder if it was someone famous? If it actually happened, that is...

Bungleau · 04-02-2003, 11:59 AM

An oldie but a goodie. Check the info at Snopes for the lowdown. Not necessarily an untrue story, but one we all wish were true.

Kakero · 04-02-2003, 04:21 PM

seen that on Readers Digest. but it was very funny.

04-02-2003, 10:06 AM	#1
Morgeruat Jack Burton Join Date: October 16, 2001 Location: PA Age: 43 Posts: 5,421	If you ever have a difficult situation to manage, you might consider the approach offered by this obviously well trained Customer Service Officer. Indeed, an award should go to the Virgin Airlines gate attendant in Sydney some months ago for being smart and funny, while making her point, when confronted with a passenger who probably deserved to fly as cargo. A crowded Virgin flight was cancelled after Virgin's 767s had been withdrawn from service. A single attendant was re-booking a long line of inconvenienced travellers. Suddenly an angry passenger pushed his way to the desk. He slapped his ticket down on the counter and said, "I HAVE to be on this flight and it HAS to be FIRST CLASS. The attendant replied, "I'm sorry sir. I'll be happy to try to help you, but I've got to help these people first, and I'm sure we'll be able to work something out." The passenger was unimpressed. He asked loudly, so that the passengers behind him could hear, "DO YOU HAVE ANY IDEA WHO I AM?" Without hesitating, the attendant smiled and grabbed her public address microphone: "May I have your attention please, may I have your attention please," she began - her voice heard clearly throughout the terminal."We have a passenger here at Gate 14 WHO DOES NOT KNOW WHO HE IS. If anyone can help him find his identity, please come to Gate14." With the folks behind him in line laughing hysterically, the man glared at the Virgin attendant, gritted his teeth and said, "F.... You!" Without flinching, she smiled and said, "I'm sorry, sir, but you'll have to get in line for that too." {i received this in an email and can neither confirm nor deny that it actually happened} __________________ "Any attempt to cheat, especially with my wife, who is a dirty, dirty, tramp, and I am just gonna snap." Knibb High Principal - Billy Madison

04-02-2003, 11:13 AM	#2
LordKathen Ma'at - Goddess of Truth & Justice Join Date: September 15, 2002 Location: Kennewick, WA Age: 52 Posts: 3,166	That was great! I drive cab, and that would come in handy for at times...hhhmmmm... __________________

04-02-2003, 11:59 AM	#4
Bungleau 40th Level Warrior Join Date: October 29, 2001 Location: Western Wilds of Michigan Posts: 11,752	An oldie but a goodie. Check the info at Snopes for the lowdown. Not necessarily an untrue story, but one we all wish were true. __________________ B Save Early, Save Often Save Before, Save After Two-Star General, Spelling Soldiers -+-+-+ Give 'em a hug one more time. It might be the last.

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04-02-2003, 11:16 AM	#3
slicer15 Symbol of Cyric Join Date: November 12, 2002 Location: Banstead, Southeast England Age: 37 Posts: 1,162	LOL, yeah...I wonder if it was someone famous? If it actually happened, that is...

04-02-2003, 04:21 PM	#5
Kakero 40th Level Warrior Join Date: March 24, 2002 Posts: 10,215	seen that on Readers Digest. but it was very funny.

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