I can believe this...

Arvon · 06-27-2004, 09:36 AM

but I think it's an urban legend...

Citibank and Death

This is too funny! It takes all kinds to make the world go round. Be sure and cancel your credit cards before you die. This is easy to see happening, customer service being what it is....

My Aunt died this past January. Citi Bank billed her for February and March for their monthly service charge on her credit card, and then added late fees and interest on the monthly charge...the balance had been $0.00...now it was somewhere around $60.00

I placed the following phone call to CitiBank:

Me: "I am calling to tell you that she died in January."

CitiBank: "The account was never closed and the late fees and charges still apply."

Me: "Maybe, you should turn it over to collections"

CitiBank: "Since it is 2 months past due, it already has been."

Me: "So, what will they do when they find out she is dead?"

CitiBank: "Either report her account to the frauds division, or report her to the credit bureau maybe both!"

Me: "Do you think God will be mad at her?"

CitiBank:"...excuse me .?"

Me: "Did you just get what I was telling you.... the part about her being dead?"

CitiBank: "Sir, you'll have to speak to my supervisor!" (Supervisor gets on the phone)

Me: ''I'm calling to tell you, she died in January."

CitiBank: "The account was never closed and the late fees and charges still apply."

Me: "You mean you want to collect from her estate?"

CitiBank: ".....(stammer)" .... "Are you her lawyer?"

Me: "No, I'm her great nephew." (Lawyer info given...)

CitiBank: "Could you fax us a certificate of death?"

Me: "Sure." ( Fax number is given )

( After they get the fax. ) CitiBank: "Our system just isn't setup for death"

Me: "Oh..." CitiBank: "I don't know what more I can do to help..."

Me: "Well... if you figure it out, great! If not, you could just keep billing her...I suppose...don't really think she will care...."

CitiBank: "Well...the late fees and charges do still apply."

Me: "'Would you like her new billing address?" CitiBank: "That might help."

Me: "Odessa Memorial Cemetery (### Hwy 129 and plot number given.)

CitiBank: "Sir, that's a cemetery!"

Me: "What do you do with dead people on your planet?

Harkoliar · 06-27-2004, 09:55 AM

hehe ..

SomeGuy · 06-27-2004, 10:04 AM

If that's true then my respect for humanity just dropped a couple notches.

A very funny read though. lol

Hivetyrant · 06-27-2004, 10:28 AM

Hehehe. [img]smile.gif[/img]
"But sir, that's a cemetary!" [img]graemlins/1drool.gif[/img]
Funny.

Bahamut · 06-27-2004, 10:49 AM

whoa... i needed this. [img]smile.gif[/img] thanks man

06-27-2004, 12:35 PM

Ehehe, the ending was quite funnny indeed.

Sagramore · 06-27-2004, 03:05 PM

Haha, yes, the ending was the best part

Aerich · 06-27-2004, 03:35 PM

Unfortunately, frustrating conversations of that sort happen all the time. Death is sooo inconvenient.

JrKASperov · 06-27-2004, 05:45 PM

Correction: people are sooo inconvenient

[ 06-27-2004, 05:45 PM: Message edited by: JrKASperov ]

Dron_Cah · 06-27-2004, 09:19 PM

Indeed. As I work for my dad's funeral home, I have to say, death is quite inconvenient. Especially for people who dont get the idea, and upset the family more by not respecting their time of mourning and such. (though i do understand this happened a time back) Some people are just extremely unthoughtful! :shakes head, sadly:

[ 06-27-2004, 09:22 PM: Message edited by: Dron_Cah ]

06-27-2004, 09:36 AM	#1
Arvon Unicorn Join Date: October 4, 2001 Location: Kingdom of the West,..P.o. Cynagus Posts: 4,212	but I think it's an urban legend... Citibank and Death This is too funny! It takes all kinds to make the world go round. Be sure and cancel your credit cards before you die. This is easy to see happening, customer service being what it is.... My Aunt died this past January. Citi Bank billed her for February and March for their monthly service charge on her credit card, and then added late fees and interest on the monthly charge...the balance had been $0.00...now it was somewhere around $60.00 I placed the following phone call to CitiBank: Me: "I am calling to tell you that she died in January." CitiBank: "The account was never closed and the late fees and charges still apply." Me: "Maybe, you should turn it over to collections" CitiBank: "Since it is 2 months past due, it already has been." Me: "So, what will they do when they find out she is dead?" CitiBank: "Either report her account to the frauds division, or report her to the credit bureau maybe both!" Me: "Do you think God will be mad at her?" CitiBank:"...excuse me .?" Me: "Did you just get what I was telling you.... the part about her being dead?" CitiBank: "Sir, you'll have to speak to my supervisor!" (Supervisor gets on the phone) Me: ''I'm calling to tell you, she died in January." CitiBank: "The account was never closed and the late fees and charges still apply." Me: "You mean you want to collect from her estate?" CitiBank: ".....(stammer)" .... "Are you her lawyer?" Me: "No, I'm her great nephew." (Lawyer info given...) CitiBank: "Could you fax us a certificate of death?" Me: "Sure." ( Fax number is given ) ( After they get the fax. ) CitiBank: "Our system just isn't setup for death" Me: "Oh..." CitiBank: "I don't know what more I can do to help..." Me: "Well... if you figure it out, great! If not, you could just keep billing her...I suppose...don't really think she will care...." CitiBank: "Well...the late fees and charges do still apply." Me: "'Would you like her new billing address?" CitiBank: "That might help." Me: "Odessa Memorial Cemetery (### Hwy 129 and plot number given.) CitiBank: "Sir, that's a cemetery!" Me: "What do you do with dead people on your planet? __________________ 53.7% of all statistics are made up

06-27-2004, 09:55 AM	#2
Harkoliar Jack Burton Join Date: March 21, 2001 Location: Philippines, but now Harbor City Sydney Age: 41 Posts: 5,556	hehe .. __________________ Catch me if you can..

06-27-2004, 10:04 AM	#3
SomeGuy Unicorn Join Date: May 14, 2002 Location: Oklahoma, USA Age: 33 Posts: 4,238	If that's true then my respect for humanity just dropped a couple notches. A very funny read though. lol __________________ \"I firmly believe that any man\'s finest hour, the greatest fulfillment of all that he holds dear, is the moment when he has worked his heart out in a good cause and lies exhausted on the field of battle - victorious.\"<br />-Vince Lombardi

06-27-2004, 10:49 AM	#5
Bahamut Iron Throne Cult Join Date: March 12, 2001 Location: Manila, Philippines Age: 39 Posts: 4,864	whoa... i needed this. [img]smile.gif[/img] thanks man __________________ http://makeallthedifference.blogspot.com http://www.bratgirlcentral.com/cgi-b.../ikonboard.cgi

06-27-2004, 03:05 PM	#7
Sagramore Avatar Join Date: December 26, 2002 Location: Connecticut Age: 35 Posts: 528	Haha, yes, the ending was the best part __________________ \"\'Fleshy, honey\' the paladin said, \'Yes, baby\' said the golem\"<br /><br />I have seen the others and I have discovered that this fight is not worth fighting<br /><br /> <img border=\"0\" alt=\"[pimpser]\" title=\"\" src=\"graemlins/pimpser.gif\" />

06-27-2004, 10:28 AM	#4
Hivetyrant Jack Burton Join Date: August 24, 2002 Location: Aussie now in the US of A! Age: 37 Posts: 5,403	Hehehe. [img]smile.gif[/img] "But sir, that's a cemetary!" [img]graemlins/1drool.gif[/img] Funny.

06-27-2004, 12:35 PM	#6
TyranyuZ Guest Posts: n/a	Ehehe, the ending was quite funnny indeed.

06-27-2004, 03:35 PM	#8
Aerich Lord Ao Join Date: May 27, 2004 Location: Canada Age: 42 Posts: 2,061	Unfortunately, frustrating conversations of that sort happen all the time. Death is sooo inconvenient. __________________ Where there is a great deal of free speech, there is always a certain amount of foolish speech. - Winston S. Churchill

06-27-2004, 05:45 PM	#9
JrKASperov Fzoul Chembryl Join Date: July 16, 2003 Location: Wa\'eni\'n Age: 38 Posts: 1,701	Correction: people are sooo inconvenient [ 06-27-2004, 05:45 PM: Message edited by: JrKASperov ] __________________ God is in the rain.

06-27-2004, 09:19 PM	#10
Dron_Cah Horus - Egyptian Sky God Join Date: March 2, 2003 Location: Kentucky Age: 37 Posts: 2,637	Indeed. As I work for my dad's funeral home, I have to say, death is quite inconvenient. Especially for people who dont get the idea, and upset the family more by not respecting their time of mourning and such. (though i do understand this happened a time back) Some people are just extremely unthoughtful! :shakes head, sadly: [ 06-27-2004, 09:22 PM: Message edited by: Dron_Cah ]

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