Error message help - Page 2

shamrock_uk · 05-22-2006, 06:02 AM

Sorry Variol, it's beyond me without copious googling which I can't do as I'm at work.

Have you tried plugging the .exe name shown in the first screenshot into google along with 'WMI' and seeing what comes up?

Variol (Farseer) Elmwood · 05-22-2006, 01:03 PM

It tells me to reinstall windows or run the upgrade instead. I did the upgrade up still have the problem.

Now I can't reinstall my video driver!

Variol (Farseer) Elmwood · 05-23-2006, 08:07 AM

Well, it's shot now. By trying to re-install the driver I lost the windows display, so when it boots to windows the screen is blank. I can't even re-install windows now.

Bungleau · 05-23-2006, 09:45 AM

Now that shouldn't be the case unless the motherboard is fried.

Does the screen display when you first boot up? If so, go into your CMOS settings and make sure that you boot from your CD-ROM prior to the hard drive. Then pop in your Windows install CD and fire 'er up. You should be able to reinstall, and should be able to do a repair install or a complete reinstall. Try the repair first, and if it's still wonky, try the full reinstall.

shamrock_uk · 05-23-2006, 09:46 AM

What about hitting the F8 key just before Windows starts loading? Select safe mode and it will load generic vesa display drivers, that should be enough to get you to a desktop if the blank screen is because of your video drivers.

I'm sure you can reinstall Windows incidentally - a software problem wouldn't normally prevent this. Have you tried and it's giving you an error message?

[ 05-23-2006, 09:48 AM: Message edited by: shamrock_uk ]

Variol (Farseer) Elmwood · 05-23-2006, 12:09 PM

I do get the screen at first and I can go into the CMOS. I'll check the settings. I can also hit F8 and run safe mode but I get an error message before I get to Windows. It says something about new hardware which I do not have.

I don't even see how I can start a new install from the CD. There seems to be no option for this. I did the repair thing and it didn't help my WMI error issue, which was recommended via google/ Microsoft.

I can't seem to get it to boot to the cd-rom. Evenually, from start up it goes to a blue screen which says:

A problem has been detected and windows has been shut down to prevent damage to your computer.

If this is first time... ...if not follow these steps.

Disable or uninstall any anti-virues disk defrag. or backup utils. check HDD config. and check for updated drivers. run chkdsk /f to check for HDD cottuption and then restart computer. then there's a bunch of error codes. If I could get the c prompt I could try the chkdsk but I can't get it.

[ 05-23-2006, 12:44 PM: Message edited by: Variol (Farseer) Elmwood ]

shamrock_uk · 05-23-2006, 12:55 PM

To install from the CD you need to look for something like 'Boot device order' or 'Boot priority' in the CMOS. You're in the right area. Often PgUp/PgDown will cycle the values.

You'll want to change any references to hard drives to make sure that CDROM is listed as being the first.

Then when you reboot you will see a "press any key to boot from the cd" message (or similar).

But to be honest, if you're having problems getting to the installer, then be wary about undertaking a Windows reinstall.

Have you got relevent driver CDs for anything important that won't work out of the box? Has all your important data been backed up?

Variol (Farseer) Elmwood · 05-23-2006, 02:08 PM

I have all the drivers and there isn't very much I really need. I'm sure I'll loose my email addresses and internet favs.

I do have 2 HDD's so maybe I can install to the other one in case the original one is bad.

shamrock_uk · 05-23-2006, 03:59 PM

You can easily back them up - also think about your emails - if you don't get your mail via IMAP (ie they stay on the server) then you may want to back them up too.

Installing on the second drive would be a good idea. In theory, as long as you don't format, a Windows reinstall won't delete your personal files. I'm 99% sure however that it warns you that some files are deleted and its remarkably vague about which ones, so plan for the worst.

Just to add a little more flexibility to your situation, you could use a linux livecd/dvd like Knoppix to copy your files to the second hard drive before you attempt any kind of repair/reinstall to Windows.

Variol (Farseer) Elmwood · 05-23-2006, 04:03 PM

..trouble is I can't get to my files in order to back them up. Maybe some recovery software (Norton) might work?

05-22-2006, 01:03 PM	#12
Variol (Farseer) Elmwood Jack Burton Join Date: May 16, 2003 Location: Dartmouth, NS Canada Age: 58 Posts: 5,634	It tells me to reinstall windows or run the upgrade instead. I did the upgrade up still have the problem. Now I can't reinstall my video driver! __________________ A MAN WHO WANTS FOR NOTHING HAS INFINITE WEALTH. (me)

05-23-2006, 08:07 AM	#13
Variol (Farseer) Elmwood Jack Burton Join Date: May 16, 2003 Location: Dartmouth, NS Canada Age: 58 Posts: 5,634	Well, it's shot now. By trying to re-install the driver I lost the windows display, so when it boots to windows the screen is blank. I can't even re-install windows now. __________________ A MAN WHO WANTS FOR NOTHING HAS INFINITE WEALTH. (me)

05-23-2006, 09:45 AM	#14
Bungleau 40th Level Warrior Join Date: October 29, 2001 Location: Western Wilds of Michigan Posts: 11,752	Now that shouldn't be the case unless the motherboard is fried. Does the screen display when you first boot up? If so, go into your CMOS settings and make sure that you boot from your CD-ROM prior to the hard drive. Then pop in your Windows install CD and fire 'er up. You should be able to reinstall, and should be able to do a repair install or a complete reinstall. Try the repair first, and if it's still wonky, try the full reinstall. __________________ B Save Early, Save Often Save Before, Save After Two-Star General, Spelling Soldiers -+-+-+ Give 'em a hug one more time. It might be the last.

05-23-2006, 12:09 PM	#16
Variol (Farseer) Elmwood Jack Burton Join Date: May 16, 2003 Location: Dartmouth, NS Canada Age: 58 Posts: 5,634	I do get the screen at first and I can go into the CMOS. I'll check the settings. I can also hit F8 and run safe mode but I get an error message before I get to Windows. It says something about new hardware which I do not have. I don't even see how I can start a new install from the CD. There seems to be no option for this. I did the repair thing and it didn't help my WMI error issue, which was recommended via google/ Microsoft. I can't seem to get it to boot to the cd-rom. Evenually, from start up it goes to a blue screen which says: A problem has been detected and windows has been shut down to prevent damage to your computer. If this is first time... ...if not follow these steps. Disable or uninstall any anti-virues disk defrag. or backup utils. check HDD config. and check for updated drivers. run chkdsk /f to check for HDD cottuption and then restart computer. then there's a bunch of error codes. If I could get the c prompt I could try the chkdsk but I can't get it. [ 05-23-2006, 12:44 PM: Message edited by: Variol (Farseer) Elmwood ] __________________ A MAN WHO WANTS FOR NOTHING HAS INFINITE WEALTH. (me)

05-23-2006, 02:08 PM	#18
Variol (Farseer) Elmwood Jack Burton Join Date: May 16, 2003 Location: Dartmouth, NS Canada Age: 58 Posts: 5,634	I have all the drivers and there isn't very much I really need. I'm sure I'll loose my email addresses and internet favs. I do have 2 HDD's so maybe I can install to the other one in case the original one is bad. __________________ A MAN WHO WANTS FOR NOTHING HAS INFINITE WEALTH. (me)

05-22-2006, 06:02 AM	#11
shamrock_uk Dracolich Join Date: January 24, 2004 Location: UK Age: 41 Posts: 3,092	Sorry Variol, it's beyond me without copious googling which I can't do as I'm at work. Have you tried plugging the .exe name shown in the first screenshot into google along with 'WMI' and seeing what comes up?

05-23-2006, 09:46 AM	#15
shamrock_uk Dracolich Join Date: January 24, 2004 Location: UK Age: 41 Posts: 3,092	What about hitting the F8 key just before Windows starts loading? Select safe mode and it will load generic vesa display drivers, that should be enough to get you to a desktop if the blank screen is because of your video drivers. I'm sure you can reinstall Windows incidentally - a software problem wouldn't normally prevent this. Have you tried and it's giving you an error message? [ 05-23-2006, 09:48 AM: Message edited by: shamrock_uk ]

05-23-2006, 12:55 PM	#17
shamrock_uk Dracolich Join Date: January 24, 2004 Location: UK Age: 41 Posts: 3,092	To install from the CD you need to look for something like 'Boot device order' or 'Boot priority' in the CMOS. You're in the right area. Often PgUp/PgDown will cycle the values. You'll want to change any references to hard drives to make sure that CDROM is listed as being the first. Then when you reboot you will see a "press any key to boot from the cd" message (or similar). But to be honest, if you're having problems getting to the installer, then be wary about undertaking a Windows reinstall. Have you got relevent driver CDs for anything important that won't work out of the box? Has all your important data been backed up?

05-23-2006, 03:59 PM	#19
shamrock_uk Dracolich Join Date: January 24, 2004 Location: UK Age: 41 Posts: 3,092	You can easily back them up - also think about your emails - if you don't get your mail via IMAP (ie they stay on the server) then you may want to back them up too. Installing on the second drive would be a good idea. In theory, as long as you don't format, a Windows reinstall won't delete your personal files. I'm 99% sure however that it warns you that some files are deleted and its remarkably vague about which ones, so plan for the worst. Just to add a little more flexibility to your situation, you could use a linux livecd/dvd like Knoppix to copy your files to the second hard drive before you attempt any kind of repair/reinstall to Windows.

05-23-2006, 04:03 PM	#20
Variol (Farseer) Elmwood Jack Burton Join Date: May 16, 2003 Location: Dartmouth, NS Canada Age: 58 Posts: 5,634	..trouble is I can't get to my files in order to back them up. Maybe some recovery software (Norton) might work? __________________ A MAN WHO WANTS FOR NOTHING HAS INFINITE WEALTH. (me)

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