Security question

ZFR · 03-31-2007, 05:06 PM

I'm trying to change my password for my aol AIM account, and to do this I'm required to answer the security question. Problem is, I can't remeber it.

I remeber my password. I remember all the details I put ther, but not the security question. But if I want to change my password I need the SN answer. If I want to reset my passowrd, I need the SN answer. If I want to change my SN answer... I still need the SN answer.

This is so retarded. If you forgot your passowrd, you can reset it using SN, but if you forgot SN answer, you can't do anything about it. Pathetic. If they operate like this they might as well forget about the passowrd and have SN as the only thing you need to remember...

Any help by any chance?

Larry_OHF · 03-31-2007, 06:17 PM

I remember having a problem with my account and I was locked out of receiving my e-mails from my ISP. I called them and they were very helpful, resetting my password for me to "orange" once they confirmed me as the legitimate user of the account. I could then log in and change that password to whatever I wanted. I would assume, with hopes that AOL is as customer friendly as Time Warner's RoadRunner CS, that they could easily reset all of your options to a generic one on their end and then let you do your thing once they confirm you.

BTW...my wife and I share a bank account and the problem with this is that she cannot remember my security questions as easily as I can, and those stupid questions are always personal, and almost never "shared" experiences. Therefore, we use a generic word that both of us know for all three questions so that neither of us has to try to remember three different historical facts about one another.

ZFR · 03-31-2007, 06:38 PM

I never use my security question, or if it is compulsury I just fill the answer with junk. Simply because I don't forget my passwords, so never have any use for it... and I'm paranoid that if I answer properly, someone knowing my personal info might get my password.

I have been changing my aol password reguraly for some 10 years now and it never required me to know security answer. this is something new and it's just plain stupid.

For all I know I haven't even set a security question. I googled and read some user's comments. AOL told them that they haven't set up their security question. And when they try setting it up, they are asked for... their security question answer...

[ 03-31-2007, 06:45 PM: Message edited by: ZFR ]

Larry_OHF · 03-31-2007, 07:14 PM

Sounds like it is time for you to fire them for their lack of quality service.

03-31-2007, 05:06 PM	#1
ZFR Legion Symbol Join Date: February 14, 2002 Location: Ireland Age: 39 Posts: 7,367	I'm trying to change my password for my aol AIM account, and to do this I'm required to answer the security question. Problem is, I can't remeber it. I remeber my password. I remember all the details I put ther, but not the security question. But if I want to change my password I need the SN answer. If I want to reset my passowrd, I need the SN answer. If I want to change my SN answer... I still need the SN answer. This is so retarded. If you forgot your passowrd, you can reset it using SN, but if you forgot SN answer, you can't do anything about it. Pathetic. If they operate like this they might as well forget about the passowrd and have SN as the only thing you need to remember... Any help by any chance? __________________ ZFR

03-31-2007, 06:17 PM	#2
Larry_OHF Ironworks Moderator Join Date: March 1, 2001 Location: Midlands, South Carolina Age: 48 Posts: 14,759	I remember having a problem with my account and I was locked out of receiving my e-mails from my ISP. I called them and they were very helpful, resetting my password for me to "orange" once they confirmed me as the legitimate user of the account. I could then log in and change that password to whatever I wanted. I would assume, with hopes that AOL is as customer friendly as Time Warner's RoadRunner CS, that they could easily reset all of your options to a generic one on their end and then let you do your thing once they confirm you. BTW...my wife and I share a bank account and the problem with this is that she cannot remember my security questions as easily as I can, and those stupid questions are always personal, and almost never "shared" experiences. Therefore, we use a generic word that both of us know for all three questions so that neither of us has to try to remember three different historical facts about one another. __________________

03-31-2007, 06:38 PM	#3
ZFR Legion Symbol Join Date: February 14, 2002 Location: Ireland Age: 39 Posts: 7,367	I never use my security question, or if it is compulsury I just fill the answer with junk. Simply because I don't forget my passwords, so never have any use for it... and I'm paranoid that if I answer properly, someone knowing my personal info might get my password. I have been changing my aol password reguraly for some 10 years now and it never required me to know security answer. this is something new and it's just plain stupid. For all I know I haven't even set a security question. I googled and read some user's comments. AOL told them that they haven't set up their security question. And when they try setting it up, they are asked for... their security question answer... [ 03-31-2007, 06:45 PM: Message edited by: ZFR ] __________________ ZFR

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03-31-2007, 07:14 PM	#4
Larry_OHF Ironworks Moderator Join Date: March 1, 2001 Location: Midlands, South Carolina Age: 48 Posts: 14,759	Sounds like it is time for you to fire them for their lack of quality service.

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