Am I liable for a full refund?

Nanobyte · 10-17-2003, 07:47 PM

Last Sat. I rented MoH:Frontline, and managed to get pretty far in terms of missions. Just the other day, however, I came to one in particular that I couldn't get past. It's not the level is hard, but one of the mission objectives can not be completed. It's just impossible. I'm supposed to destroy 2 tanks, yet only 1 appears. I've tried the level twice now, and have been to an online walkthrough that says it's supposed to be where I'm looking, but nada.

My question is, should I be given a full refund for this defective game?

Gangrell · 10-17-2003, 08:17 PM

Remember Nano, you "rented" the game remember? That means others have too and along the lines somebody probably tampered with it.

Nanobyte · 10-17-2003, 08:28 PM

Obviously. [img]tongue.gif[/img] But if I'm the first one to rent it since the disc was damaged, and I tell them the next time I visit, they should remove the game from their shelves. If I'm not, and someone has mentioned this before, then that's bad business.

Lord · 10-17-2003, 09:46 PM

Quote:

Originally posted by Nanobyte:
Obviously. [img]tongue.gif[/img] But if I'm the first one to rent it since the disc was damaged, and I tell them the next time I visit, they should remove the game from their shelves. If I'm not, and someone has mentioned this before, then that's bad business.

they may not believe you that someone else damaged it, and they might think that it was you. If they think that, then what would you do???

Nanobyte · 10-17-2003, 09:52 PM

I'd never place blame to begin with, just point out the fact that the game was defective. If they accused me of damaging the CD, I'm fine with that, they have a right to their opinion, but if they fine me for it, then they'll have a lawsuit on their hands.

Firestormalpha · 10-17-2003, 10:04 PM

I'm not sure on the rules of such a situation, but by the time you rented the game I'm sure they more than doubled the profit to cost ratio and can easily afford a new copy without threatening with fines. That and there case would only have circumstantial evidence to back it up. That doesn't often hold up that well. As far as being entitled to a refund, perhaps, perhaps not. Tell them the problem you encountered and that you think the problem may be caused by damaged merchandise and you would like to have your copy replaced with a working copy.

Nanobyte · 10-17-2003, 11:02 PM

Well, the game is due back tomorrow, and I just discovered the fault yesterday.

johnny · 10-17-2003, 11:16 PM

It's probably something that needs to be patched. Just give it a try, what have you got to lose ?

Nanobyte · 10-18-2003, 02:08 AM

Er, sorry johnny. This is an Xbox game, so no way of patching it.

Kakero · 10-18-2003, 04:43 AM

show them the evidence of the defunct thing, and then show them what the game should be really like. then you'll get a refund. they'll have no say.

View Poll Results: Should I get my money back?
Yes.	17	85.00%
No (legal affairs then, eh? )	3	15.00%
Voters: 20. You may not vote on this poll

10-17-2003, 10:04 PM	#6
Firestormalpha Knight of the Rose Join Date: July 11, 2002 Location: Coral Springs, Fl USA Age: 40 Posts: 4,454	I'm not sure on the rules of such a situation, but by the time you rented the game I'm sure they more than doubled the profit to cost ratio and can easily afford a new copy without threatening with fines. That and there case would only have circumstantial evidence to back it up. That doesn't often hold up that well. As far as being entitled to a refund, perhaps, perhaps not. Tell them the problem you encountered and that you think the problem may be caused by damaged merchandise and you would like to have your copy replaced with a working copy. __________________ "When you start with a presupposition, it's hard to arrive at any other conclusion." "We are never to judge a philosophy by its abuse." - Augustine "If you're wondering if God has a sense of humor, consider the platypus." http://www.greaterthings.cbglades.com

10-17-2003, 11:16 PM	#8
johnny 40th Level Warrior Join Date: April 15, 2002 Location: Utrecht The Netherlands Age: 58 Posts: 16,981	It's probably something that needs to be patched. Just give it a try, what have you got to lose ? __________________

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10-17-2003, 07:47 PM	#1
Nanobyte Thoth - Egyptian God of Wisdom Join Date: March 1, 2001 Location: NC Age: 38 Posts: 2,890	Last Sat. I rented MoH:Frontline, and managed to get pretty far in terms of missions. Just the other day, however, I came to one in particular that I couldn't get past. It's not the level is hard, but one of the mission objectives can not be completed. It's just impossible. I'm supposed to destroy 2 tanks, yet only 1 appears. I've tried the level twice now, and have been to an online walkthrough that says it's supposed to be where I'm looking, but nada. My question is, should I be given a full refund for this defective game?

10-17-2003, 08:17 PM	#2
Gangrell Iron Throne Cult Join Date: January 2, 2003 Location: Big Castle in the Sky Age: 36 Posts: 4,835	Remember Nano, you "rented" the game remember? That means others have too and along the lines somebody probably tampered with it.

10-17-2003, 08:28 PM	#3
Nanobyte Thoth - Egyptian God of Wisdom Join Date: March 1, 2001 Location: NC Age: 38 Posts: 2,890	Obviously. [img]tongue.gif[/img] But if I'm the first one to rent it since the disc was damaged, and I tell them the next time I visit, they should remove the game from their shelves. If I'm not, and someone has mentioned this before, then that's bad business.

10-17-2003, 09:52 PM	#5
Nanobyte Thoth - Egyptian God of Wisdom Join Date: March 1, 2001 Location: NC Age: 38 Posts: 2,890	I'd never place blame to begin with, just point out the fact that the game was defective. If they accused me of damaging the CD, I'm fine with that, they have a right to their opinion, but if they fine me for it, then they'll have a lawsuit on their hands.

10-17-2003, 11:02 PM	#7
Nanobyte Thoth - Egyptian God of Wisdom Join Date: March 1, 2001 Location: NC Age: 38 Posts: 2,890	Well, the game is due back tomorrow, and I just discovered the fault yesterday.

10-18-2003, 02:08 AM	#9
Nanobyte Thoth - Egyptian God of Wisdom Join Date: March 1, 2001 Location: NC Age: 38 Posts: 2,890	Er, sorry johnny. This is an Xbox game, so no way of patching it.

10-18-2003, 04:43 AM	#10
Kakero 40th Level Warrior Join Date: March 24, 2002 Posts: 10,215	show them the evidence of the defunct thing, and then show them what the game should be really like. then you'll get a refund. they'll have no say.

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