I need help from someone in the US

The Trickster · 10-16-2002, 07:10 PM

You may have seen my thread a while ago (In think it was under Aviendha) about me not receiving my DVDs that I ordered from DVD.COM

Well, I have emailed them about 10 times, and faxed them twice, and they still have not responed in any way. It has been 4 months since they charged my credit card for the dvd and I've received nothing.

Their website has only email and fax details, but no phone number. It does have an address though!

5890 W. Jefferson Blvd.
Los Angeles, CA 90016

Is there anyone that lives close to this address or, does someone know a way to get a phone number for the company. They don't seem to be listed under dvd.com on any of the directory websites I've tried.

Any help would be appreciated, as I'm beyond angry now. Every day I check my mailbox, my fax, and my email, just hoping for some response, but their is nothing!

Ben.

T/-/alali · 10-16-2002, 07:21 PM

Sorry

I live on the eastern coast. I would help you if I could. Good luck.

Timber Loftis · 10-16-2002, 07:29 PM

First, call your credit card and report it. That's a good solve-all. They'll investigate it. You'll either hear something from the company or get your money back. Plus, you can chuckle knowing DVD.com had to pay a 2-3% "chargeback" fee to Visa/MC. That's a good first, and perhaps only, step.

As for locating them, try:
www.whitepages.com
www.yellowpages.com

and then let me know how things look.

Best of luck.

Wulfere · 10-16-2002, 07:31 PM

Try this link. It is for the Southland Better Business Bureau.
Maybe they can help you. Best of luck!

http://www.bbbsouthland.org/

Thoran · 10-16-2002, 07:33 PM

And don't wait any longer... many credit cards only give you 90 days to dispute a charge, quicker the better for getting your money back.

Larry_OHF · 10-16-2002, 07:39 PM

I called 4-1-1 information, and they said that the name of the real company is DVD Express.
Their phone number is 310-202-7646.
Let me know if I can do anything else for you...
like call them and cuss them out till I'm blue in the face.

[ 10-16-2002, 07:39 PM: Message edited by: Larry_OHF ]

Animal · 10-16-2002, 07:45 PM

Here's a ling with some phone numbers and names. It's a little old, but it might work.
http://moneycentral.hoovers.com/msn/...,59580,00.html

The Trickster · 10-16-2002, 08:02 PM

Quote:

Originally posted by Larry_OHF:
I called 4-1-1 information, and they said that the name of the real company is DVD Express.
Their phone number is 310-202-7646.
Let me know if I can do anything else for you...
like call them and cuss them out till I'm blue in the face.

Thanks everyone for your help!

Larry, you're an absolute legend. I'm going to ring them and open up a can of whoopass on them.

Larry_OHF · 10-16-2002, 08:45 PM

I hope you will let me know how it went.
I am willing to help, if possible.

The Trickster · 10-17-2002, 04:46 PM

I can't believe this!!!!!!!

I've called the number twice during what I consider to be California work hours, and I get an automatic response. If I want customer service, I should email orders@dvd.com. I've emailed that address 8 times already over the last 4 months, with no response. Then it tells me that if I want to speak to an operator, dial 0. I dial 0 and I get another message telling me to leave a message. I left a message yesterday, and they haven't responded to it again!

Does anyone know any really big guys in suits?

10-16-2002, 07:10 PM	#1
The Trickster Manshoon Join Date: September 24, 2002 Location: Australia Age: 47 Posts: 208	You may have seen my thread a while ago (In think it was under Aviendha) about me not receiving my DVDs that I ordered from DVD.COM Well, I have emailed them about 10 times, and faxed them twice, and they still have not responed in any way. It has been 4 months since they charged my credit card for the dvd and I've received nothing. Their website has only email and fax details, but no phone number. It does have an address though! 5890 W. Jefferson Blvd. Los Angeles, CA 90016 Is there anyone that lives close to this address or, does someone know a way to get a phone number for the company. They don't seem to be listed under dvd.com on any of the directory websites I've tried. Any help would be appreciated, as I'm beyond angry now. Every day I check my mailbox, my fax, and my email, just hoping for some response, but their is nothing! Ben. __________________ <br /><br />Movie Reviewer for Ironworks Gaming<br />Hero of Icewind Dale and alias to The Nameless One, Gordon Freeman, Garrett, Elayna Sedai, Cate Archer, Child of Bhaal, J.C Denton and Patrick Galloway.<br />Leader in the war against commercial music.

10-16-2002, 07:21 PM	#2
T/-/alali Baaz Draconian Join Date: September 8, 2002 Location: Cornelius,NC Age: 36 Posts: 700	Sorry I live on the eastern coast. I would help you if I could. Good luck. __________________ I am the Ferret king, master of the hordes, allied to Someguy\'s mighty pinguins, we will soon rule the world!

10-16-2002, 07:29 PM	#3
Timber Loftis 40th Level Warrior Join Date: July 11, 2002 Location: Chicago, IL Posts: 11,916	First, call your credit card and report it. That's a good solve-all. They'll investigate it. You'll either hear something from the company or get your money back. Plus, you can chuckle knowing DVD.com had to pay a 2-3% "chargeback" fee to Visa/MC. That's a good first, and perhaps only, step. As for locating them, try: www.whitepages.com www.yellowpages.com and then let me know how things look. Best of luck. __________________

10-16-2002, 07:39 PM	#6
Larry_OHF Ironworks Moderator Join Date: March 1, 2001 Location: Midlands, South Carolina Age: 48 Posts: 14,759	I called 4-1-1 information, and they said that the name of the real company is DVD Express. Their phone number is 310-202-7646. Let me know if I can do anything else for you... like call them and cuss them out till I'm blue in the face. [ 10-16-2002, 07:39 PM: Message edited by: Larry_OHF ] __________________

10-16-2002, 07:45 PM	#7
Animal Gold Dragon Join Date: March 29, 2002 Location: Canada Age: 51 Posts: 2,534	Here's a ling with some phone numbers and names. It's a little old, but it might work. http://moneycentral.hoovers.com/msn/...,59580,00.html __________________ It\'s all fun and games until somebody loses an eye...then it becomes a sport.<br /> [img]\"http://members.shaw.ca/mtholdings/bsmeter.gif\" alt=\" - \" />

10-16-2002, 07:31 PM	#4
Wulfere Red Wizard of Thay Join Date: March 20, 2001 Location: Lincoln, Nebraska USA Age: 63 Posts: 893	Try this link. It is for the Southland Better Business Bureau. Maybe they can help you. Best of luck! http://www.bbbsouthland.org/

10-16-2002, 07:33 PM	#5
Thoran Galvatron Join Date: January 10, 2002 Location: Upstate NY Age: 56 Posts: 2,109	And don't wait any longer... many credit cards only give you 90 days to dispute a charge, quicker the better for getting your money back.

10-16-2002, 08:45 PM	#9
Larry_OHF Ironworks Moderator Join Date: March 1, 2001 Location: Midlands, South Carolina Age: 48 Posts: 14,759	I hope you will let me know how it went. I am willing to help, if possible.

10-17-2002, 04:46 PM	#10
The Trickster Manshoon Join Date: September 24, 2002 Location: Australia Age: 47 Posts: 208	I can't believe this!!!!!!! I've called the number twice during what I consider to be California work hours, and I get an automatic response. If I want customer service, I should email orders@dvd.com. I've emailed that address 8 times already over the last 4 months, with no response. Then it tells me that if I want to speak to an operator, dial 0. I dial 0 and I get another message telling me to leave a message. I left a message yesterday, and they haven't responded to it again! Does anyone know any really big guys in suits? __________________ <br /><br />Movie Reviewer for Ironworks Gaming<br />Hero of Icewind Dale and alias to The Nameless One, Gordon Freeman, Garrett, Elayna Sedai, Cate Archer, Child of Bhaal, J.C Denton and Patrick Galloway.<br />Leader in the war against commercial music.

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