Others have experienced the same problems. I don't know if anyone ever came up with a solution.
You can restart the game with your current group, or with a new group by (on the OPTIONS PAGE) clicking on RESET QUESTS.
To transfer equipment and gold, just create more characters and exchange the goodies in the inn. Unless you are just unhappy with the characters you first created, restarting with the same group has the advantage of them not only retaining their equipment and gold, but their experience as well!
Wyv
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