For all us technical assistant persons out there

[AngelofDeath]

I don't know if you've seen this before, but it had me laughing pretty good......

CUSTOMER SERVICE:

I think this guy should have been promoted, not fired.

This is a true story from the WordPerfect Help line which was
transcribed from a recording monitoring the customer care department.
Needless to say, the Help Desk employee was fired; however, he's
currently suing the WordPerfect organization for Termination without
Cause." This is the actual dialogue of a former WordPerfect Customer
Support employee (now I know why they record these (conversations).


"Ridge Hall, computer assistance; may I help you?"
"Yes, well, I'm having trouble with WordPerfect."
"What sort of trouble?"
"Well, I was just typing along, and all of a sudden the words went
away."
"Went away?"
"They disappeared."
"Hmmm. So what does your screen look like now?"
"Nothing."
"Nothing?"
"It's a blank; it won't accept anything when I type."
"Are you still in WordPerfect, or did you get out?"
"How do I tell?"
"Can you see the C: prompt on the screen?"
"What's a sea-prompt?"
"Never mind, can you move your cursor around the screen?"
"There isn't any cursor: I told you, it won't accept anything I
type."
"Does your monitor have a power indicator?"
"What's a monitor?"
"It's the thing with the screen on it that looks like a TV.
"Does it have a little light that tells you when it's on?"
"I don't know."
"Well, then look on the back of the monitor and find where the power
cord goes into it. Can you see that?"
"Yes, I think so."
"Great. Follow the cord to the plug, and tell me if it's plugged into
the wall."
"Yes, it is."
"When you were behind the monitor, did you notice that there were two
cables plugged into the back of it, not just one?"
"No."
"Well, there are. I need you to look back there again and find the other
cable."
"Okay, here it is."
"Follow it for me, and tell me if it's plugged securely into the back of
your computer."
"I can't reach."
"Uh huh. Well, can you see if it is?"
"No."
"Even if you maybe put your knee on something and lean way over?"
"Oh, it's not because I don't have the right angle - it's because it's
dark."
"Dark?"
"Yes - the office light is off, and the only light I have is coming in
from the window."
"Well turn on the office light then."
"I can't."
"No? Why not?"
"Because there's a power failure."
"A power............a power failure? Aha, Okay, we've got it licked now.
Do you still have the boxes and manuals and packing stuff your computer
came in?"
"Well, yes, I keep them in the closet."
"Good. Go get them, and unplug your system and pack it up just like it
was when you got it.
Then take it back to the store you bought it from."
"Really? Is it that bad?"
"Yes, I'm afraid it is."
"Well, all right then, I suppose. What do I tell them?"
"Tell them you're too stupid to own a computer."

[Bokken]

Right on! I swear there's times I wish I could use that one with my customers!

[Stratos]

Heh, for being a office worker, that person sure is clueless.

[Bahamut]

Yeah... that customer deserved it.

That's all I can say about that...

EDIT: I thought it was in an office building... LOL

[ 01-27-2004, 10:10 AM: Message edited by: Bahamut ]

[Vaskez]

I don't believe that's a real conversation because surely no one is THAT stupid!

[dplax]

Unfortunately some people are that stupid.

[Kakero]

Yeah, there are some people who are really that stupid. I've seen some of them before.

[slicer15]

Am I the only one who feels sorry for the customer? Sure, a little...*ahem*...dull, but there is no cause to insult him...mind you, I would expect everyone to know a computer needs power...

Btw, how did the phone work if there was a power failure?

[Bungleau]

Phones don't use the same power supply as your house. I don't know the details, but it's different...

Now, if there's an answering machine or other hardware in the way that requires power, that's something else entirely. The phone wouldn't work then.

[Vaskez]

Originally posted by slicer15: Am I the only one who feels sorry for the customer? Sure, a little...*ahem*...dull, but there is no cause to insult him...mind you, I would expect everyone to know a computer needs power... Btw, how did the phone work if there was a power failure?

LOL you don't need grid power to use the phone! Are you trying to catch up with that customer in the conversation? Well of course cordless phones need power but the wired phones take the little power they need from the phone socket - I certainly know our phone works during a power cut otherwise I wouldn't have been able to phone the electricity company fault report number!