Visit the Ironworks Gaming Website Email the Webmaster Graphics Library Rules and Regulations Help Support Ironworks Forum with a Donation to Keep us Online - We rely totally on Donations from members Donation goal Meter

Ironworks Gaming Radio

Ironworks Gaming Forum

Go Back   Ironworks Gaming Forum > Ironworks Gaming Forums > General Discussion > General Conversation Archives (11/2000 - 01/2005)

 
 
Thread Tools Search this Thread
Old 01-27-2004, 07:44 AM   #1
AngelofDeath
Drizzt Do'Urden
 

Join Date: June 11, 2001
Location: Wherever the road takes me.....
Age: 48
Posts: 608
I don't know if you've seen this before, but it had me laughing pretty good......

CUSTOMER SERVICE:

I think this guy should have been promoted, not fired.

This is a true story from the WordPerfect Help line which was
transcribed from a recording monitoring the customer care department.
Needless to say, the Help Desk employee was fired; however, he's
currently suing the WordPerfect organization for Termination without
Cause." This is the actual dialogue of a former WordPerfect Customer
Support employee (now I know why they record these (conversations).


"Ridge Hall, computer assistance; may I help you?"
"Yes, well, I'm having trouble with WordPerfect."
"What sort of trouble?"
"Well, I was just typing along, and all of a sudden the words went
away."
"Went away?"
"They disappeared."
"Hmmm. So what does your screen look like now?"
"Nothing."
"Nothing?"
"It's a blank; it won't accept anything when I type."
"Are you still in WordPerfect, or did you get out?"
"How do I tell?"
"Can you see the C: prompt on the screen?"
"What's a sea-prompt?"
"Never mind, can you move your cursor around the screen?"
"There isn't any cursor: I told you, it won't accept anything I
type."
"Does your monitor have a power indicator?"
"What's a monitor?"
"It's the thing with the screen on it that looks like a TV.
"Does it have a little light that tells you when it's on?"
"I don't know."
"Well, then look on the back of the monitor and find where the power
cord goes into it. Can you see that?"
"Yes, I think so."
"Great. Follow the cord to the plug, and tell me if it's plugged into
the wall."
"Yes, it is."
"When you were behind the monitor, did you notice that there were two
cables plugged into the back of it, not just one?"
"No."
"Well, there are. I need you to look back there again and find the other
cable."
"Okay, here it is."
"Follow it for me, and tell me if it's plugged securely into the back of
your computer."
"I can't reach."
"Uh huh. Well, can you see if it is?"
"No."
"Even if you maybe put your knee on something and lean way over?"
"Oh, it's not because I don't have the right angle - it's because it's
dark."
"Dark?"
"Yes - the office light is off, and the only light I have is coming in
from the window."
"Well turn on the office light then."
"I can't."
"No? Why not?"
"Because there's a power failure."
"A power............a power failure? Aha, Okay, we've got it licked now.
Do you still have the boxes and manuals and packing stuff your computer
came in?"
"Well, yes, I keep them in the closet."
"Good. Go get them, and unplug your system and pack it up just like it
was when you got it.
Then take it back to the store you bought it from."
"Really? Is it that bad?"
"Yes, I'm afraid it is."
"Well, all right then, I suppose. What do I tell them?"
"Tell them you're too stupid to own a computer."
__________________
I am the Angel of Death

You Can Not Hide
AngelofDeath is offline  
Old 01-27-2004, 09:02 AM   #2
Bokken
Baaz Draconian
 

Join Date: August 28, 2001
Location: Australia
Age: 40
Posts: 708
Right on! I swear there's times I wish I could use that one with my customers!
Bokken is offline  
Old 01-27-2004, 09:24 AM   #3
Stratos
Vampire
 

Join Date: January 29, 2003
Location: Sweden
Age: 37
Posts: 3,888
Heh, for being a office worker, that person sure is clueless.
__________________
Nothing is impossible, it's just a matter of probability.
Stratos is offline  
Old 01-27-2004, 10:08 AM   #4
Bahamut
Iron Throne Cult
 

Join Date: March 12, 2001
Location: Manila, Philippines
Age: 33
Posts: 4,864
Yeah... that customer deserved it.

That's all I can say about that...

EDIT: I thought it was in an office building... LOL

[ 01-27-2004, 10:10 AM: Message edited by: Bahamut ]
Bahamut is offline  
Old 01-27-2004, 10:14 AM   #5
Vaskez
Takhisis Follower
 

Join Date: April 30, 2001
Location: szép Magyarország (well not right now)
Posts: 5,089
I don't believe that's a real conversation because surely no one is THAT stupid!
__________________
Too set in his ways to ever relate
If he could set that aside, there'd be heaven to pay
But weathered and aged, time swept him to grave
Love conquers all? Damn, I'd say that area's gray
Vaskez is offline  
Old 01-27-2004, 10:28 AM   #6
dplax
Jack Burton
 

Join Date: July 19, 2003
Location: an expat living in France
Age: 33
Posts: 5,577
Unfortunately some people are that stupid.
__________________

dplax is offline  
Old 01-27-2004, 10:33 AM   #7
Kakero
40th Level Warrior
 

Join Date: March 24, 2002
Posts: 10,215
Yeah, there are some people who are really that stupid. I've seen some of them before.
Kakero is offline  
Old 01-27-2004, 11:39 AM   #8
slicer15
Symbol of Cyric
 

Join Date: November 12, 2002
Location: Banstead, Southeast England
Age: 31
Posts: 1,162
Am I the only one who feels sorry for the customer? Sure, a little...*ahem*...dull, but there is no cause to insult him...mind you, I would expect everyone to know a computer needs power...

Btw, how did the phone work if there was a power failure?
slicer15 is offline  
Old 01-27-2004, 12:00 PM   #9
Bungleau
40th Level Warrior
 

Join Date: October 29, 2001
Location: Western Wilds of Michigan
Posts: 11,752
Phones don't use the same power supply as your house. I don't know the details, but it's different...

Now, if there's an answering machine or other hardware in the way that requires power, that's something else entirely. The phone wouldn't work then.
__________________
*B*
Save Early, Save Often Save Before, Save After
Two-Star General, Spelling Soldiers
-+-+-+
Give 'em a hug one more time. It might be the last.
Bungleau is offline  
Old 01-27-2004, 12:00 PM   #10
Vaskez
Takhisis Follower
 

Join Date: April 30, 2001
Location: szép Magyarország (well not right now)
Posts: 5,089
Quote:
Originally posted by slicer15:
Am I the only one who feels sorry for the customer? Sure, a little...*ahem*...dull, but there is no cause to insult him...mind you, I would expect everyone to know a computer needs power...

Btw, how did the phone work if there was a power failure?
LOL you don't need grid power to use the phone! Are you trying to catch up with that customer in the conversation? Well of course cordless phones need power but the wired phones take the little power they need from the phone socket - I certainly know our phone works during a power cut otherwise I wouldn't have been able to phone the electricity company fault report number!
__________________
Too set in his ways to ever relate
If he could set that aside, there'd be heaven to pay
But weathered and aged, time swept him to grave
Love conquers all? Damn, I'd say that area's gray
Vaskez is offline  
 


Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On

Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Can't reach the master's assistant johnny Neverwinter Nights 1 & 2 Also SoU & HotU Forum 11 01-08-2005 05:46 PM
technical help armakh General Conversation Archives (11/2000 - 01/2005) 25 12-27-2003 08:23 AM
Sig Assistant Nanaki3 General Conversation Archives (11/2000 - 01/2005) 1 05-01-2002 12:17 PM
Respect each persons views -- no more jokes about either side!! Ziroc General Discussion 14 11-30-2001 10:34 PM
Technical Help Ralishaz Baldurs Gate II Archives 13 04-06-2001 12:50 PM


All times are GMT -4. The time now is 01:45 PM.


Powered by vBulletin® Version 3.8.3
Copyright ©2000 - 2018, Jelsoft Enterprises Ltd.
©2017 Ironworks Gaming TM & The Great Escape Studios - All Rights Reserved