vesselle, I for one applaud your patience and understanding in taking the effort to assist needy users to make their computer experience less daunting. Keep up the good work! I will offer assistance when and where I can, also.
"Aren't computers supposed to reduce the number of people it takes to perform any given task? I need a support person, and an IS person, just to save a file."
<- typical computer user.
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Thanatos (Dispositioner of Souls)