I always make it a rule to talk to everyone I can about everything in the 'talk' list. The answers to most problems are usually here. The clue about the back door comes from both Kol the Heretic (the priest guy standing in front of the front door) and from someone in Valeia, either Harespia the Gypsy (say 'Orb') or was it the guy in the Tavern? You can get some useful info from the taverns but it seems to be only after you get the relevant quests, and you have to put up with a lot of repeat stuff first.
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