[Lord of Alcohol]

I dont think her reply was rude, it really seems theres nothing she can do.

I definitely sympathise with you. I did the EXACT same thing last year for a trip to my sisters. I'm guessing you did it online like I did and likely made the same mistake. Yes, it was ultimatly my fault but I think they set it up (in my case USAir) to make it easy to screw up so you have to buy another ticket.