personal opinion
I think the dispatcher is already regretting it and does not need anymore to be suspended. Based on the article.. it was a simple mistake (sadly
). He was a good operator for nearly 3 years and because of 1 mistake, he should be fired and tried? (well extreme point of view). It was during a system upgrade where there was an error because some parts were not recognized. The operator didnt know the difference of Briarcliff Drive or Briarcliff Lane. my 2c