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The point is not whether or not the workers get picked up, but whether the customer standing in line has another option by which to send non-express mail. If he can walk next door to the UPS store and send the same letter for the same price, then the P.O. employees won't be so rude or slow. Maybe your local P.O. employees a great and fast and efficient -- but we don't want that to be mere coincidence, we want it to be done regularly throughout the country. And, that requires competition.
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