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Perhaps this has nada to do with freedom of speech, but with treating people respectfully or following chain of command.
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perhaps the victim was the one who was the impolite one that made the guard to ask unprofessionaly. i mean for example.. everyone has a limit when it comes to people behaving like children.
it reminds me of doctors and lawyers in the states (from what i heard from) nowadays, its so hard becoming a lawyer simply because one mistake can ruin your career. doctors included there as well. i believe there should be an allowance of human error "within compassionate and understanding level of course". that is why when you an ailment in the states, the doctors will make your go through countless of scans and test to make sure they are not wrong with thier diagnosis and waste also the patients money. this is what i heard from my sister (who is studying here to become a doctor and will hopfully go to the states to finish her studies as well)