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I moniter our connection to the internet for throughput, and as of a day ago, we have been getting BAD packetloss--I just FOUND it, but it could have been going on for weeks, Alsom high ping times (Sometimes over 1000!!) so if you have had slow issues for a week now, this may be the cause.
I emailed support, and got this email:
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I have done a test to the connections through accessing the ZyXel modem you have. After checking and pinging the modem, there is a great deal of packet loss which means that there is a signal problem. I am going to setup an appointment to have a maintenance tech come to your office to correct the problem with the modem issue.
I have called our dispatch department who is currently(3.13p) paging the technician to come to your office this afternoon.
We apologise for the inconvenience but we have you working well today.
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Well, my "office" is in the home [img]smile.gif[/img] , so they should be out today to work on it.
Just wanted to alert ya.
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