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SpiritWarrior · 06-13-2010, 01:36 PM

If you tell them you don't have the cash, and that you made a genuine mistake and are gutted etc. they might waiver some or all fees. Try like 2 times to see if you get another person. If they refuse, as a last resort, ask to speak to a supervisor, tell him the story, tell him you know you messed up and if there's any way they could help you fix it. If you acknowledge to them that you made a mistake rather than say they did anything wrong, they will instantly become nicer because you aren't accusing them of anything. Instead, it will be you appealing to the supervisor to have a kind heart. 9 out of 10 times they will waiver the fees (they can do so in a few clicks and not have to explain it). When I worked in a travel agency we could do this under exceptional circumstances. Your mission is to make your situation into one.

06-13-2010, 01:36 PM	#10
SpiritWarrior Jack Burton Join Date: May 31, 2002 Location: Ireland Posts: 5,854	Re: How should I reply to this email? If you tell them you don't have the cash, and that you made a genuine mistake and are gutted etc. they might waiver some or all fees. Try like 2 times to see if you get another person. If they refuse, as a last resort, ask to speak to a supervisor, tell him the story, tell him you know you messed up and if there's any way they could help you fix it. If you acknowledge to them that you made a mistake rather than say they did anything wrong, they will instantly become nicer because you aren't accusing them of anything. Instead, it will be you appealing to the supervisor to have a kind heart. 9 out of 10 times they will waiver the fees (they can do so in a few clicks and not have to explain it). When I worked in a travel agency we could do this under exceptional circumstances. Your mission is to make your situation into one. __________________ Still I feel like a child when I look at the moon, maybe I grew up a little too soon...