I had the same problem for a while trying to get the crystal, but your just not doing it right. Firstly, you must have the character selected that has the stick in his/her inventory. Secondly, you should choose "use item" from the left hand side of your screen. Scroll through the items until you get to the stick. Now use your mouse pointer to click on the crystal (The mouse pointer never changes shape), and it will just pop into your inventory. What's confusing is the pointer never changes, and it's hard to tell that anything will happen. Hope this helps!
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