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Hi Mr. JC I'm back.
From re-visiting the kitchen I can confirm that the button on the wall near the elevator acts as an on/off switch. Once on, turning it off returns the elevator to its default position which is at the kitchen level.
The elevator goes just a short distance down to the next level, a corridor which runs to a another elevator and some store rooms. From the bottom of the elevator and looking up can you see into the kitchen? Has the elevator got stuck between floors? Or it could be it has returned to its stationary default postion at kitchen level because of (perhaps) a double-click.
Whatever the reason I think the only way out is to return to a previous saved position. Sorry I can't offer a more positive solution.
The old maxim of Save, Save and when in doubt Save again certainly follows in W&W. I'm running the program under XP and it does seize-up very occasionally, also my party has sometimes got stuck/wedged in narrow passages.
Good luck with your travels and let us know how you get on.
Dave.
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