Ok, make sure you say evertything you can to her!
All of your keywords, use them! She says they way to the west is open, but she doesn't open it until after you use another word...I dont recall which. I made the same mistake and left the moment she said look west. But, it was still blocked. If you have the signet, say everything and I bet that works.
And if it is black, you still might not have said it to her. Black words have just been spoken, but mayb not the the person your talking to. Hope that helps. And if it doesnt, try saying "mask" or "mask of evil". I think that is the key word.
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