One other thing you might try is to return to him and talk to him a certain character (sometimes it has to be the one who agreed to take the quest). Say, Hail and let him babble on . . . sometimes if I interrupt a character they don't recognise that I fulfilled a quest until I return and let them babble. Did you meet Scabban and take care of business? If no, you might have to return to the crypt and meet him first.
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