Or rather, help my sister.
She got connected to the Internet by broadband a month or so ago and she's having some troubles. She got a few people to look at it already but no luck so far. Maybe one of the tech-geniuses here could help us out?
OK here's what's wrong. When my sister tries to click a hyperlink on a website, so one that should open in a new window, she gets the following error: Instead of the new window opening, there are two windows. The topmost one stays "transparent" (that is, the frame around it pops up but the window itself remains see-through) and beneath that one is another window that after a while will show the "about
: blank" page. So she cannot use any hyperlinks. Sometimes using the "copy hyperlink" function will help, but not if the site uses Java-script. This is really annoying for her. When she has a new message in her university email account, it opens in a new window - so she can never check her mail there!
Now, I've ALREADY told her to reinstall IE, and she's done that. So that didn't help. Someone also checked her IE settings but couldn't find anything, though it's of course possible he missed something. This guy also said he thought it was a prob with Java.
In any case, she's running IE 6.0 and I think Windows 98. Could anyone provide any clues?
Oh yeah, there's another thing too... My sister cannot reach the site of her university. I already taught her to fill in the IP address in the browser and she uses that now, but finds it a bit troublesome. I don't think it has anything to do with her server BTW - she lives in a student's house and they made a network to share the Internet connection. The other people in the network CAN reach the site no problems. She also cannot get to hotmail.com, but she can get into hotmail.nl. But I already told her that could easily be a problem with Hotmail itself since they are notorious for that kind of thing.
Any help would be much appreciated! [img]smile.gif[/img]
Oh, PS, any help that's understandable to dummies would be even more appreciated!!
[ 04-07-2003, 05:29 AM: Message edited by: Melusine ]