Thinking about it, what holds the CPU in place is simply friction -- the little plates being compressed against the pins. So what it means when the CPU came out is that the strength of the bond between the CPU and the heat sink was greater than the force of friction holding the CPU in the socket.
Enough force, and (as you unfortunately saw) away it goes. Simple physics.
As for the techs with their bad idea support... passing it up the support food chain is the way to get that corrected, and deity bless those who are smart enough to listen to what the "experts" tell them and question it... [img]smile.gif[/img]
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