Quote:
Originally posted by The Hierophant:
Magik and Nachtrafe: excellent points, and I agree. Security is security, especially in today's circumstances.
But it's not hard to say 'we're so sorry about all of this. Please accept our humblest apologies. We were just doing a necessary job.', and even perhaps chip in for a new laptop.
There's following standard procedure with bluntness and rude disregard for human dignity, and there's following standard procedure with respectful politeness and tact.
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OK, that's fair. And, I totally agree that Animal deserves(at the very least) an apology. I was just trying to point out that the folks at Customs are doing there best, and, like all human beings, they probably get tired of being treated rudely, so begin to be rude in return. Yes, it's petty, but it happens. Human nature, I guess. I've worked in customer service jobs my whole life, and, I'll tell you, after day after day of putting up with whiny/bitchy/rude/arrogant people, you sometimes just snap, no matter what your native level of politeness.
I, too, have seen the attitude of most people going through security/customs checkpoints, and let me tell you, it's less than stellar. Politeness/respect works BOTH ways! If people would consistently work just a little harder at trying to be patient and polite, I'd be willing to bet that the security/customs folks would too.