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I just now tried out their online chat support. It was great! The dude was right there, ready to talk to me on Saturday night. I asked him about it, and he said I would have to have IE's liscenced version of RR to make it work...and that I do not have that one, obviously. I had the installer from Time Warner install it for me, and though I have the install CD...I would never be able to get that little icon. I wish there was something I could do...like remove that icon, then place what I want in there.
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