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Part of the problem also lies, I think, with the non-requirement that they speak our 'native' language, English. Even if willing, it's rather difficult to read the pertinent info if it's not in a language you understand. Which brings me to my next point:
If you're in this country to work and live, LEARN ENGLISH! Like it or not, this is the predominant language in all its myriad accents, dialects and forms. You no speak English, you no get job. It irritates me beyond belief to call my electric company or phone company and the FIRST thing I hear is "For English, press 1. Para Espanol...."
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"Nature tells every secret once." Ralph Waldo Emerson
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