Having internet access at an airport is immensely useful! I've used it at Gatwick (where there is really good internet access) when flights have been delayed, to let people meeting me know I was going to be late - saves them going to the airport and waiting around.
Also airports are incredibly boring places to spend a couple of hours - using the internet there, it's not a question of wasting time while you could be doing something better with your life - it's a case of looked round all the duty free shops and still got 1 and 3/4 hours to kill - it's either sit and watch the departure screens or log on to the internet - I know which I'd prefer!
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