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Ran a diagnostic on disk #1 and found 14 file errors--could be why the silly thing won't/can't install. Wrote tech support. This is a brand new, never-been-opened game, so I have no way of proving to the store it is faulty other than my word--nope, wait a minute, I printed out the results of the diagnostics! At any rate, thanks for your help.
Sooner--or rather--later, I shall play Baldur's Gate!
Garnet
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