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IMHO you are not being harsh. I have little trust for insurance companies as a whole (no offense to anyone that may work for one). In fact, if they continue to be difficult you may want to consider filing a complaint with the state agency that regulates and licenses insurance companies in your state. I believe that in most states this function falls under the office of Comptroller, but I could be wrong. Don’t even waste your time with the Better Business Bureau, even though they have great intentions, they are a toothless dog (again no offense intended). Hit them where they will feel it the most, primarily their ability to do business in your state. Not that your complaint will get them barred from the state but it is a step in that direction and one that they likely do not want.
Good Luck!!
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