Hi, all. Got your email Charean, and am working on a reply! Sitting on resource (waiting around for agents who are on customer calls to call for help) kick-a$$ busy today! We have this thing called a service level which we failed so miserably today I thought we should just close shop and all go to the beach!
Unfortunately management wouldn't go for it... (grumble)
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Proprietor of The Moon's Hope Inn
Smitten by The.Relic
