Quote:
Originally posted by LadyRae:
I know a little bit of what that's like because of a hereditary astigmatism but the lenses help and I do have the one focal point... My thinking is very image oriented, I would miss seeing in 3D... What kind of customer service??? I do tech support for networking... 
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I troubleshoot credit card terminals. Very boring stuff really. Very interesting to learn the process though. When someone calls in and asks for help with the terminals, I have to constantly ask them what kind of terminal they are using as we have over 20 different types. Then I have to ask them who they bank with (processor) cause each site has different applications on their terminal. It's hilarious sometimes trying to explain what I need from them in order to be able to help them.
Customer: What do you mean that you don't know if the charge went through? Processor? Aren't you my processor? Look, all's I want to know is if this credit card went through or not.
Me: Sorry, but we do not have access to your network. If you call your processor, they should be able to assist you with that question.
Customer: What? Then who in the hell am I talking to right now?
Me: This is "TECHNICAL SUPPORT". We troubleshoot the software and/or the hardware, but we do not have access to the network to answer network related questions.
Customer: Network? Who is that?
Me: That would be whomever you bank with. If you get a billing statement, it would be the organization listed at the top of the page.
Customer: I don't get a billing statement. Who do I call to find it out?
Me: You would ask your owner or Lead Manager.
Customer: I'm the owner. Now look, you're trying to tell me that I should go with my bank? I bank at United Carolina Bank. Is that who I need to call.
Me: It is whatever bank that you have the terminal sending it's information to. Is this United Carolina Bank account a personal account or a business account?
Customer: It's my personal account. I've been banking with them since I was a kid. Do you have the number I need to call there?
Me: I'm sorry, but we do not have bank information. If this is a personal account, then it is not your processor. Please look at your billing statement for your business. This will tell you what number you should call for this information.
Customer: *CLICK*
Oh well, although that is an example of not being able to assist someone, we do get regular calls though. Oh, and a bit of fun here, we get calls from people trying to order tickets, pizza, etc over the internet sometimes too. They phrase their initial comment in such a way that I sometimes think they are legitimate callers. When I ask them what kind of terminal they are using and who their processor is, it always throws them. LOL. I had someone trying to give me their credit card number cause they thought that by giving me the number it would make the call right or something somehow. Weird.
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Death Waits 4 U ALL