When you're changing your portrait or starting a new character, do you see a list of files on the rhs and a gap on the lhs where the portrait should go? On the same screen there should be a smaller square below that for the smaller portrait. If the .bmp files are in the portraits folder they should come up in the file list. If not then try smaller names, even "elfL.bmp" will do, but make sure they're .bmp files. You might have to convert them from .jpg or something - the game only reads .bmp's.
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