Its a program that lets you edit your charecters and their global variables (when they are going to say something) I think the dialouge thing your looking for is in affects and you just double click on Jaheira romance and type in the next highest number.
Where to get Shadowkeeper, just look it up in yahoo should be the first thing you find and they have a forum if you need more advice.
need any more help?, remember the bug fixes as well from the baldurdash page.
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