Most people find manuals quite boring though, why plough through pages and tables when you can come here and also have a discussion about it?
Most people when phoning somewhere would rather get a human being than an automated switchboard too, it is part of the social nature of humans.
I have to say that I am one of those irritating people who, when I buy a flat-pack DIY assembly bookcase for example, will get out the instruction sheet, read it through twice, then count all the screws and dowels to make sure I have the right number. When I buy a computer game, I read the manual through before installing it.
But not everyone is me, and this board is here for advice, after all? When someone asks about how to do a particular quest, we don't all chant "why don't you read a walkthrough" !! I don't want anyone who comes to this board to feel they have to read every page of every manual before asking a simple query.
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Time is an illusion. Lunchtime doubly so.