It sounds like you're already on the Ratt bough, trying to get into the Serenity house. You can skip that for now and jump down from the path you're on just past the house, where you can see the path below and nothing's in your way. There's a rope you can come back up, but i never tried to use it to go down, though you do take like 5 damage jumping.
Serenity house requires 2 convarsations with the Shaman.
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