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Welcome to the fun of Undermountain.
Firstly to help you out in the basement there is a NPC called Cookie that you might want to talk to. He could help you out.
Other placers found by seeing who is online. They will essentially look like NPCs but you can walk up to them and type in Hi. Some times the nice ones will talk back.
As a servervault your character file is keep on the server so your details are constantly being updated. You can export your character to your HDD if you want to make sure its safe.
Hope this helps!
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