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Welcome to the board, MJG!!!
As already mentioned - the heretic's key is not that important. Many players have missed getting it from Kol. It is so easy when you start talking to him to get distracted by a fight or just the desire to explore further. There certainly is no reason to expect Kol to disappear so completely.
Options are to reload a previous game or to hack the heretic's key into your inventory. I do have the code for this key so if you are interested in that option, we can bump up the thread on how one goes about safely hacking in an item and I can provide the item code.
Wyv
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