Hello...again, Dandad
It seems that all of us have overlooked, another possible cause, for your problem.
Are your video and sound drivers...up-to-date????
If your...sound and/or video...are on-board....check the mfg's site for updated drivers.
If they are...add on cards..
Here are the latest Nvidia drivers...
Not WHQL...
Latest WHQL
(IMHO...I don't worry about WHQL cert., when using Nvidia drivers....but the choice, is up to you.)