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Hi Heron!
The shards are NOT always in the same locations though they are usually in the locations that Radek mentioned. I had a game where I found one in the chest at the end of the lava pool next to the ramp so it could be that you just have to look around more.
Has been a while since I have done the Spire and though difficult, I do not recall there ever being a place I couldn't get out of with some effort. Have you tried climbing (looking up slightly and running/jumping)?
The letter you needed to put into a letter box which is in the area before the Bronze Dragon. You just put it in there and forget it. You do not need to go back to wotshername (she won't respond to you having fulfilled the quest - pity).
Hope that helps!
Wyv
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