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Well hmmmm, Big Dave
As I recall this wasn't that complicated so I'll try to go through all the possible variables that might be causing problems.
1) pick a character with an empty flask
2) move close (very close) to the water
3) click the USE/GIVE icon and scroll through your character's inventory until the flask shows up in the window
4) click on the water
5) examine the flask - it should now be Holy Water
That's probably just what you have been doing, isn't it? hmmmmm
I don't know. Could be some strange bug but I have never hear any previous reports of anyone having difficulty collecting holy water before.
Try switching characters and see if that makes a difference. Exit the pyramid and re-enter and see if that makes a difference.
If none of those are helping out, email me. We'll get this problem solved one way or another!
Wyv
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