Welcome to the board, Kurumada!!!
It isn't enough to put the ashes on the altar, you must also bring light to the ashes. Have you talked to Kerah? Have you found the Obelisque of Light and put it on the appropriate pedestal? Look around and you will notice many other obelisques that you can move about. Look at the floor and you'll see many numerous squares on the floor - put them all together and you will find your way!
Good Luck!
Wyv
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