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I had this same exact problem just yesterday. After looking back at FAQ's and running myself crazy because I knew I couldn't screw up something that simple...I learned something. When I got the error, I had said Elseramavin to Erathsmador first, then given him the shroud. The Walkthrough I was looking at said to do so. But I noticed that he asks for the secret word AFTER you give him the shroud. It's my theory, then, that if you don't give him the shroud first, but say Elseramavin, he is prompted to describe the mavin sword (probably a bug that was fixed in the unofficial patch) because he's not looking for you to say Elseramavin to open the door yet. And that gets saved as his response for any future times that you might ask him about Elseramavin. It didn't matter what I tried, he gave the same response. So what I did is reload my game, and started by giving him the shroud FIRST, then giving him the word *when he asked for it*. It worked! He opened the door for me [img]smile.gif[/img] It doesn't matter if you type it or click it from the list, the game goes through the same process of responding to your conversations. The keywords just make it quicker to do dialogue.
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