Hmm. This may be a problem. That one Serpent mage, you meet him before anyone else. Have you found him, or did you kill him? If you talked to him, he gave you the key, and told you to clean out the Snake Pits. If you killed him, he dropped the key. Check to see if you have the Serpent Key. That is what is used on the lock to the Snake Pits.
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