Okay - from the pool room where you got the crystal (and may have given the guy a rat pie) head back towards the broken stairs. Before you reach there you will have entered a room with 4 exits. As you are facing the broken stair, on your left is a doorway. Examine the FRAME of the door (not the door itself) and you will find a depression that matches the shape of the crystal. Use it to open that door/lift.
Have fun!
Wyv
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