Is this the area down near the rising pillar - say the room before it?
If that is the right place - I don't believe there is anyway for you to open it. That should have been where the monkeys were released into the room. I'll pay more attention to this area when I go back through the pyramid again. If I learn anything new, I'll post.
Try getting into the center of the pillar. It could be that you are standing so close to the edge that the pillar is not raising your group up to talk with Kerah. Be sure to explore her little world completely. The patch is supposed to allow you to go back up to this area at a later time should you wish but without the patch it's a one time visit.
Wyv
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