I can only think of four things that might be causing the problem:
(1) You are trying to dual class a character class that cannot dual (for instance: a paladin or a bard)
(2) You are trying to dual class a non-human character (non-humans must multi-class at character creation time ... only humans can start in one class and switch to another (eg: a fighter dualing to a thief)
(3) Your characters have already capped out
(4) Your characters do not have sufficient stats in a prime ability required by the class you are dualing to. (eg: a fighter dualing to mage requires a minimum intelligence score to dual class)
That's all I can think of .... some specifics about the characters you are trying to dual would help.
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