A lot of people have trouble seeing the entryway, as there's nothing to distinguish it from the rest of the wall. Just march your party along the wall, and when you come abreast of the archway, your Line Of Sight will reveal the ground on the other side of the archway.
These and all other (I hope) common problems are dealt with in:
Link in my sig
Chapter 13
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Volothamp's Comeuppance
Everything you ever needed to know about the entire Baldur's Gate series......except spoilers.
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