First thing to do when you hit a bug: Reload. Try your Autosave first, then your next oldest Save, no matter how far back it is.
LennonCook's mention of walking back out into the hallway is spot-on. Sometimes, script-driven NPCs aren't able to walk if they aren't in the party's sight range (such as Kamir in the Graveyard District). Don't ask me why.
If you absolutely have to cheat, the Guild Contact's creature name is BODFGT03.
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Volothamp's Comeuppance
Everything you ever needed to know about the entire Baldur's Gate series......except spoilers.
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